Prohibited products and services


As a payment service provider, MultiSafepay is subject to Dutch and European legislation and regulations. We must also comply with specific policies set by each payment method we offer.

We must account for risk and potential reputational damage. Therefore, we prohibit the sale of some products and services, or require additional information from the merchant.

For a list of prohibited products and services, email the Sales Team at [email protected]. To discuss your options, call +31 20 8500 502.

Erotica

  • Erotic or pornographic images
  • Sex dating or mail order brides
  • Prostitution or escort services
  • Aphrodisiacs
  • Electrosex

Medicine

  • Sellers must have the required licenses to trade in regulated drugs or apothecary services
  • Pseudomedicines

Gambling and games of chance

  • Gambling and games of chance are prohibited, whether you have a license or not
  • Binary options or contracts for differences (CFDs)
  • Penny auctions
  • Pyramid schemes and other (consciously or unconsciously) ‘get rich quick’ schemes

Socially inappropriate behaviors

  • Products or services used to provoke or support terrorism or political violence
  • Misleading marketing practices
  • Misleading, unjustifiable, or indecent products or services
  • Mind-altering substances
  • Equipment intended for growing cannabis or producing other illegal, mind-altering substances

Food supplements

  • Food supplements that endanger health
  • Steroids
  • Supplements that make (medical) claims not supported by scientific evidence
  • Supplements containing ingredients not (yet) approved by the European Commission

Crypto currencies

  • Platforms for crypto-currency trading

Weapons

  • Selling weapons or related accessories
  • Encouraging the use of weapons in any way

Tobacco

  • Selling cigarettes, cigars, or pipe tobacco containing nicotine

Alcohol

Live organisms

  • Offering live organisms of any sort in any way

High-risk products/services

Under VISA and Mastercard’s High Risk programs, which concern high-risk products and services, you will be subject to a 500 USD fee if you sell any of the products listed below. This will be collected as a yearly recurring payment.

Find an overview of VISA and Mastercard’s high-risk products or services in the tables below:

VISA Product and service rules

Code Description
5122 (Drugs, Drug Proprietaries, Druggist Sundries) - Sale of prescription-required drugs, cross-border card-absent transactions
5912 (Drug Stores, Pharmacies) - Sale of prescription-required drugs, cross-border card-absent transactions
5962 (Direct Marketing) - Travel-related arrangement services
5966 (Direct Marketing) - Outbound telemarketing
5967 (Direct Marketing) - Inbound telemarketing
5993 (Cigar Stores and Stands) - Sale of cigarettes in a card-absent environment
7273 (Dating Services) - Card absent transactions
7995 (Betting) - Lottery tickets, Casino gaming chips, Off-track betting, and Wagers at race tracks
4816 (Computer Network / information services) - card-absent environment transactions
5816 (Digital goods / Games) - Card-absent environment transactions
6051 (Non financial institutions) - Card-absent environment transactions
n/a Merchants that fall under the Excessive chargeback program
n/a Sale of replicas and inspired by items

Mastercard Product and service rules

Code Description
5967, 7841 Non-face-to-face adult content and services
7801, 7802, and 7995 Non–face-to-face gambling
5122, 5912 Non–face-to-face pharmaceuticals
5993 Non–face-to-face tobacco products
7994 Skill games
4816 Hight risk cyberlocker
6211 High risk securities
6051 Cryptocurrencies
5968 Negative option billing
n/a Merchants that fall under the Excessive chargeback program
n/a Sale of replicas and inspired by items

For more information about the High Risk program, email the Risk Team at [email protected]

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Other languages

For an explanation in another language, contact your account manager.