A payout is when you transfer funds from your MultiSafepay balance to your business bank account.
You can make payouts any time for 0,50 EUR each.
As part of your onboarding, you specify a business bank account to pay out to.
To add additional bank accounts to your account (once fully onboarded), follow these steps:
MultiSafepay verifies the bank account within 5 business days. We only accept business bank accounts (no private bank accounts) that are registered to your official company name.
To deactivate a business bank account, email your request and account ID to [email protected]
You can schedule automated payouts on specific day, or make them manually.
To set up a new automatic payout, follow these steps:
Note: To schedule payouts for different currencies, you must have a MultiSafepay balance and an active business bank account for each currency.
To make a payout manually, follow these steps:
The standard currency for automatic payouts is euros (EUR). For manual payouts, you can process other currencies if you specify a business bank account that can receive funds in that currency.
You can make payouts in:
The time taken to process payouts is determined by the Risk Team. The default payout delay is 1 day. Payouts may take up to three business days to arrive in your business bank account.
Payment batches are not processed on weekends. That is, payouts initiated on Fridays are processed on Monday morning.
Not all banks have instant payments and therefore may take extra time to process payments.
On some bank holidays, banks don’t process outgoing payments.
MultiSafepay pays out every business day of the year, but not on bank holidays. Delayed payouts are made the next business day.
Check the dates of local bank holidays. They may change each year.
Assuming default settings, if you schedule a payout on Monday, the payout batch includes all payments up to 23:59 hours on the Monday night. The payout batch is sent to MultiSafepay’s bank on Tuesday morning. Our bank processes the batch and transfers the pay out to your business bank account. You should receive the payout on Tuesday afternoon.
The status of the pay out is Reserved for 24 hours before it is added to our bank’s payout batch in the morning. Then, the payout is transferred to your business bank account. Manual payouts usually take longer to process than automatic ones.
You cannot make payouts if:
You can process payments immediately after creating a MultiSafepay test account and adding your website. But MultiSafepay holds your funds in your MultiSafepay balance until your account is fully activated.
To check if your account is fully activated, follow these steps:
The Risk Team then checks and approves your account details and the information on your website. Once approved, we will send you an email that your account is fully activated.
If your MultiSafepay balance is negative (e.g. due to refunds, chargebacks, or fees), payouts are paused until enough funds are available. Always set a “reserved balance” in your payout settings to prevent payout and/or refund delays.
To check why we have deactivated payouts for your account, email [email protected]