Making payouts


A payout is when you transfer funds from your MultiSafepay balance to your business bank account.

You can make payouts any time for 0,50 EUR each, except if:

Your MultiSafepay account is not yet fully activated

You can process payments immediately after creating a MultiSafepay test account and adding your website. But MultiSafepay holds your funds in your MultiSafepay balance until your account is fully activated.

To check if your account is fully activated, follow these steps:

  1. Sign in to your MultiSafepay account.
  2. Go to Finance > Payouts.
  3. If your account is not fully activated, a red bar appears at the top of the screen with a link to the page where you can upload the documents required to approve your account.

The Risk Team then checks and approves your account details and the information on your website. Once approved, we will send you an email that your account is fully activated.

Your MultiSafepay balance is negative

 
If your MultiSafepay balance is negative (e.g. due to refunds, chargebacks, or fees), payouts are paused until enough funds are available. Always set a “reserved balance” in your payout settings to prevent payout and/or refund delays.

The Risk Team has deactivated this feature for any reason

 
Email the Risk Team at [email protected]

Automatic payouts

Automatic payouts let you schedule payouts on a specific day.

Note: To schedule auto-withdrawals for different currencies, you must have a MultiSafepay balance and an active bank account for each currency.

To add a new automatic payout, follow these steps:

  1. Sign in to your MultiSafepay account.
  2. Go to Finance > Payouts.
  3. Under Automatic withdrawals, click + Add.
  4. In the Automatic withdrawals window:
    • Under Select days, select a specific day of the week, or the end of the month.
    • From the Select currency dropdown, select the currency.
    • If you want to schedule withdrawals only when your balance exceeds a specified amount, in the Withdraw when balance exceeds fields, enter the amount.
    • If you want to specify a minimum amount to retain in your balance, in the Reserve amount fields, enter an amount.
    • From the Select the account number dropdown, select the business bank account number you want to transfer the withdrawal to.
  5. Click Schedule payments.

Manual payouts

To make manual payouts, follow these steps:

  1. Sign in to your MultiSafepay account.
  2. Go to Finance > Payouts.
  3. Under Withdraw funds:
    • Select the currency.
    • Enter an amount.
    • Click Withdraw funds.
  4. Check the details of the payout, and then click Submit.
  5. From the Select bank account dropdown, select the business bank account number you want to transfer the withdrawal to.
  6. Click Continue.

Payout currency

The standard currency for automatic payouts is euros (EUR). For manual payouts, you can process other currencies if you specify a business bank account that can receive funds in that currency.

Payout processing times

The time taken to process payouts is determined by the Risk Team. The default payout delay is 1 day. Payouts may take up to three business days to arrive in your business bank account.

Payment batches are not processed on weekends. That is, payouts initiated on Fridays are processed on Monday morning.

Not all banks have instant payments and therefore may take extra time to process payments.

Bank holidays

On some bank holidays, banks don’t process outgoing payments. For example, see the Deutsche Bank schedule for the Netherlands.

MultiSafepay pays out every business day of the year, but not on bank holidays. Delayed payouts are made the next business day. The dates of bank holidays change each year.

Bank holidays 2021

Date Occasion Payouts made
Friday, April 2, 2021 Good Friday No
Monday, April 5, 2021 Easter Monday No
Tuesday, April 27, 2021 King’s Day Yes
Thursday, May 13, 2021 Ascension Day Yes
Monday, May 24, 2021 Pentecost Yes

For more information, email the Support Team at [email protected]

Processing time for automatic payouts

Assuming default settings, if you schedule a payout on Monday, the payout batch includes all payments up to 23:59 hours on the Monday night. The payout batch is sent to MultiSafepay’s bank on Tuesday morning. Our bank processes the batch and transfers the pay out to your business bank account. You should receive the payout on Tuesday afternoon.

Processing time for manual payouts

The status of the pay out is Reserved for 24 hours before it is added to our bank’s payout batch in the morning. Then, the payout is transferred to your business bank account. Manual payouts usually take longer to process than automatic ones.

Paying out to a different bank account

To pay out to a different bank account than the one activated in your MultiSafepay account, you must first add it under Business documents.

Feedback

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Other languages

For an explanation in another language, contact your account manager.