A payout is when you transfer funds from your MultiSafepay balance to your business bank account.
You can make payouts any time for 0,50 EUR each, except if:
You can process payments immediately after creating a MultiSafepay test account and adding your website. But MultiSafepay holds your funds in your MultiSafepay balance until your account is fully activated.
To check if your account is fully activated, follow these steps:
The Risk Team then checks and approves your account details and the information on your website. Once approved, we will send you an email that your account is fully activated.
If your MultiSafepay balance is negative (e.g. due to refunds, chargebacks, or fees), payouts are paused until enough funds are available. Always set a “reserved balance” in your payout settings to prevent payout and/or refund delays.
Email the Risk Team at [email protected]
Automatic payouts let you schedule payouts on a specific day.
Note: To schedule auto-withdrawals for different currencies, you must have a MultiSafepay balance and an active bank account for each currency.
To add a new automatic payout, follow these steps:
To make manual payouts, follow these steps:
The standard currency for automatic payouts is euros (EUR). For manual payouts, you can process other currencies if you specify a business bank account that can receive funds in that currency.
The time taken to process payouts is determined by the Risk Team. The default payout delay is 1 day. Payouts may take up to three business days to arrive in your business bank account.
Payment batches are not processed on weekends. That is, payouts initiated on Fridays are processed on Monday morning.
Not all banks have instant payments and therefore may take extra time to process payments.
On some bank holidays, banks don’t process outgoing payments. For example, see the Deutsche Bank schedule for the Netherlands.
MultiSafepay pays out every business day of the year, but not on bank holidays. Delayed payouts are made the next business day. The dates of bank holidays change each year.
|Friday, April 2, 2021||Good Friday||No|
|Monday, April 5, 2021||Easter Monday||No|
|Tuesday, April 27, 2021||King’s Day||Yes|
|Thursday, May 13, 2021||Ascension Day||Yes|
|Monday, May 24, 2021||Pentecost||Yes|
For more information, email the Support Team at [email protected]
Assuming default settings, if you schedule a payout on Monday, the payout batch includes all payments up to 23:59 hours on the Monday night. The payout batch is sent to MultiSafepay’s bank on Tuesday morning. Our bank processes the batch and transfers the pay out to your business bank account. You should receive the payout on Tuesday afternoon.
The status of the pay out is Reserved for 24 hours before it is added to our bank’s payout batch in the morning. Then, the payout is transferred to your business bank account. Manual payouts usually take longer to process than automatic ones.
To pay out to a different bank account than the one activated in your MultiSafepay account, you must first add it under Business documents.