Payouts

To add additional bank accounts to your account (once fully onboarded), follow these steps:

1. Sign in to your MultiSafepay dashboard.
2. Go to Finance > Bank accounts.
3. Click Add new bank account.
4. Fill in the:
   • Account holder name
   • IBAN
5. From the Currency list, select the currency of the bank account.
6. Click Save.
7. To verify the account, on the Business bank account page either:
   • Make a payment of 1 EUR from the business bank account via iDEAL or Bank Transfer to your MultiSafepay balance, or
   • Upload a copy of a bank statement. Select the file, and then click Upload. Note: The company name on the bank statement must exactly match one of the trade names on your Chamber of Commerce extract.

MultiSafepay verifies the bank account within 5 business days. We only accept business bank accounts (no private bank accounts) that are registered to your official company name.

To deactivate a business bank account, email your request and account ID to [email protected]

To set up a new automatic payout, follow these steps:

1. Sign in to your MultiSafepay dashboard.
2. Go to Finance > Payouts.
3. Under Automatic withdrawals, click + Add.
4. In the Automatic withdrawals window:
   • Under Select days, select a specific day of the week, or the end of the month.
   • From the Select currency list, select the currency.
   • If you want to schedule withdrawals only when your balance exceeds a specified amount, in the Withdraw when balance exceeds fields, enter the amount.
   • If you want to specify a minimum amount to retain in your balance, in the Reserve amount fields, enter an amount.
   • From the Select the account number list, select the business bank account number you want to transfer the withdrawal to.
5. Click Schedule payments.

Note: To schedule payouts for different currencies, you must have a MultiSafepay balance and an active business bank account for each currency.

To make a payout manually, follow these steps:

1. Sign in to your MultiSafepay dashboard.
2. Go to Finance > Payouts.
3. Under Withdraw funds:
   • Select the currency.
   • Enter an amount.
   • Click Withdraw funds.
4. Check the details of the payout, and then click Submit.
5. From the Select bank account list, select the business bank account number you want to transfer the withdrawal to.
6. Click Continue.

You can make payouts in:

• AUD (Australian dollar)
• CAD (Canadian dollar)
• CHF (Swiss franc)
• DKK (Danish krone)
• GBP (Pound Sterling)
• HKD (Hong Kong dollar)
• NOK (Norwegian krone)
• PLN (Polish złoty)
• SEK (Swedish krona)
• USD (United States dollar)

On some bank holidays, banks don’t process outgoing payments.

MultiSafepay pays out every business day of the year, but not on bank holidays. Delayed payouts are made the next business day.

Check the dates of local bank holidays. They may change each year.

Assuming default settings, if you schedule a payout on Monday, the payout batch includes all payments up to 23:59 hours on the Monday night. The payout batch is sent to MultiSafepay’s bank on Tuesday morning. Our bank processes the batch and transfers the pay out to your business bank account. You should receive the payout on Tuesday afternoon.

The status of the pay out is Reserved for 24 hours before it is added to our bank’s payout batch in the morning. Then, the payout is transferred to your business bank account. Manual payouts usually take longer to process than automatic ones.

You can process payments immediately after creating a MultiSafepay test account and adding your website. But MultiSafepay holds your funds in your MultiSafepay balance until your account is fully activated.

To check if your account is fully activated, follow these steps:

1. Sign in to your MultiSafepay dashboard.
2. Go to Finance > Payouts.
3. If your account is not fully activated, a red bar appears at the top of the screen with a link to the page where you can upload the documents required to approve your account.

The Risk Team then checks and approves your account details and the information on your website. Once approved, we will send you an email that your account is fully activated.

If your MultiSafepay balance is negative (e.g. due to refunds, chargebacks, or fees), payouts are paused until enough funds are available. Always set a “reserved balance” in your payout settings to prevent payout and/or refund delays.

To check why we have deactivated payouts for your account, email [email protected]