Onboarding is the process of MultiSafepay checking and approving information submitted by merchants and partners applying for a live account.
To onboard with MultiSafepay and start processing real transactions, follow these steps:
Complete the live account sign up form.
You can upload all required documents and information in your MultiSafepay test account under Business details:
We may ask you to provide additional documents, e.g. if you have an unusual company structure.
Note: The trade name of your business bank account must exactly match at least one of the trade names listed on your Chamber of Commerce extract.
If you want to process credit card payments, you must provide your:
Note: Requests to process credit cards may be denied, e.g. if a product you sell is prohibited by the processing bank.
Some products and services can’t be sold with MultiSafepay, or only if additional requirements are met. For a list, based on relevant legislation, risk factors, potential reputational damage, and payment gateway policies, see Prohibited products and services.
You must display the following information on your website:
The Risk Team screens your information and performs know your customer checks.
If approved, your account goes live.
For questions about onboarding, email the Risk Team at [email protected]
Disclaimer: The information on this website is intended for informational purposes. No rights can be derived from this information.