Onboarding and go live

Changing your company details

You must inform MultiSafepay of any changes to the form of your company or any other company details, e.g. address, director, UBO.

  • For changes of address, email the Support Team at [email protected]
  • For changes in the company form, directors, or UBO, email your request and account ID to the Risk Team at [email protected]

MultiSafepay will request new documentation, such as UBO …

Onboarding process

Onboarding is the process of MultiSafepay checking and approving information submitted by merchants and partners applying for a live account.

To onboard with MultiSafepay and start processing real transactions, follow these steps:

1. Sign up for a live account

Complete the live account sign up form.

2. Provide documents and information

You can upload all required documents and information in your …

Ultimate beneficial owners

MultiSafepay is legally required under the Wwft to establish and verify the identity of each merchant enterprise’s ultimate beneficial owners (UBOs).

About the Wwft

The Wet ter voorkoming van witwassen en financieren van terrorisme (WWFT), or Money Laundering and Terrorist Financing Prevention Act, prevents companies and individuals from laundering money or financing …

Prohibited products and services

As a payment service provider, MultiSafepay is subject to Dutch and European legislation and regulations. We must also comply with specific policies set by each payment method we offer.

We must account for risk and potential reputational damage. Therefore, we prohibit the sale of some products and services, or require additional information from the merchant.

For a list of prohibited products and …

Conditions for selling alcohol

Dutch law states that alcohol cannot be sold to customers under the age of 18.

MultiSafepay has an obligation to ensure that you comply with relevant legislation and that your customers meet the requirements for purchasing alcohol.

For questions about these regulations and requirements, email the Risk Team at [email protected]

Selling alcohol

If you sell alcohol, you must:

  • State this clearly …
Know your customer checks

MultiSafepay is a payment service provider and acquirer, so we are legally required to perform know your customer (KYC) checks.

You need to provide information about your company structure, and your products and services. We then perform KYC checks on the:

  • Account holder
  • Business bank account
  • Merchant
  • Website

To help you start accepting payments as quickly as possible, we divide our KYC checks …


MultiSafepay may request a deposit to cover our financial risks, e.g.:

  • A merchant goes bankrupt and we can’t collect funds for chargebacks from their account.
  • A merchant uses payment methods that let you withdraw funds from your MultiSafepay balance when there are no funds available, e.g. SEPA direct debits or credit card payments.

Deposits are based on various factors:

  • Credit card volume …
Switching to MultiSafepay from another PSP

You can sign up for a MultiSafepay account while still using another PSP without incurring any costs. A test account lets you process test payments and gives access to all features. MultiSafepay only starts charging monthly fees when you onboard, go live, and begin processing real payments.

Transferring tokens

In collaboration with your current PSP, we can securely transfer tokenized credit card …

MultiSafepay app

You can download the MultiSafepay app on your:

When you click on a transaction, you can:

  • Edit the shopping cart.
  • Process full and partial refunds.
  • Change the order status to Shipped for pay later methods.
  • Process shipments.


Propose a change on GitHubexternal-link-icon or
send an email to [email protected]

Other languages

For an explanation in another language, contact your account manager.