Manage your balance

Adding funds to your MultiSafepay balance

To add funds to your MultiSafepay balance, follow these steps:

  1. Sign in to your MultiSafepay account.
  2. Go to Finance > Fund account.
  3. Select the currency and amount you want to add to your account.
  4. Select the payment method you want to use for the transaction.
  5. Click Send.
Making payouts

A payout is when you transfer funds from your MultiSafepay balance to your business bank account.

You can make payouts any time for 0,50 EUR each, except if:

Your MultiSafepay account is not yet fully activated

You can process payments immediately after creating a MultiSafepay test account and adding your website. But MultiSafepay holds your funds in your MultiSafepay balance …

Enabling and converting currencies
Supported currencies per payment method

Currency All payment methods Visa, Mastercard, Maestro Payouts
AED (United Arab Emirates dirham) Y
AUD (Australian dollar) Y Y
BRL (Brazilian real) Y
CAD (Canadian dollar) Y Y
CHF (Swiss franc) Y Y
CLP (Chilean peso) Y
CNY (Chinese yuan) Y
COP (Colombian peso) Y
CZK (Czech koruna) Y

MultiSafepay VAT

For payment methods where MultiSafepay is the collecting party, we are required to charge VAT on all:

  • Transaction fees – charged as each transaction is processed
  • Bank fees – charged at the beginning of each month
  • Payout and refund fees

We automatically deduct total VAT from your MultiSafepay balance at the end of each month.

To view the exact amount in your MultiSafepay account > …

Viewing your daily balance

To view your daily balance in your MultiSafepay account, go to Finance > Daily balance.

There you can see your:

  • Balance and closing balance date
  • Payout amounts, transactions, and status
  • Payouts sent to the bank
  • Bank description
  • IBAN and Swift
  • Uncleared balance – See also Viewing your Uncleared balance.
Viewing your Uncleared balance

The daily balance report now includes the balance of Uncleared transactions.

This is particularly useful if you offer Billing Suite and/or credit card payment methods.

To activate the Uncleared balance feature in your daily balance report, email an application to your account manager at [email protected]

To view your daily balance report:

  1. Sign in to your MultiSafepay account.
  2. Go to …
Adding descriptors to customer bank statements

To add descriptors (e.g. your company name) on customer bank statements to identify transactions, follow these steps:

  1. Sign in to your MultiSafepay account.
  2. Go to Settings > Website settings.
  3. In the Name field, enter your company name.
  4. The descriptor appears.

You can adjust the descriptor for the following payment methods:

  • iDEAL → (trade name) via MultiSafepay
  • Bancontact
  • Direct Debit → …


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Other languages

For an explanation in another language, contact your account manager.