Manage my account

Managing websites

To set up your account, you must add at least one website and generate an API key.

You can add an unlimited number of websites to your MultiSafepay account, but they must all be operated by the same legal entity linked to that account.

To process payments from a website operated by a separate legal entity, you must sign up for an additional MultiSafepay account.

Adding websites

  1. Sign in to your …

Managing business bank accounts

Adding a new business bank account

To add a new business bank account for payouts, add the new IBAN in your MultiSafepay dashboard.

To verify the account:

  • Make a payment of 1 EUR from the business bank account, or
  • Provide a copy of a bank statement, or
  • Provide a screenshot of your online banking environment, including IBAN and company name.

Note: The company name on your bank statement must …

Managing users

You can add an unlimited number of users to your MultiSafepay account. All users on one account share the same secure code.

You can disable users, but not delete them.

To add users with different permission profiles, follow these steps:

  1. Sign in to your MultiSafepay dashboard.
  2. Go to Settings > User management.
  3. Click Add new user in the top right corner.
  4. Enter the new user’s:
    • User name …
Managing your balance

Adding funds to your balance

To add funds to your MultiSafepay balance, follow these steps:

  1. Sign in to your MultiSafepay dashboard.
  2. Go to Finance > Fund account.
  3. Select the currency and amount you want to add to your balance.
  4. Select the payment method you want to use for the transaction.
  5. Click Send.

Viewing your daily balance

To view your daily balance in your MultiSafepay dashboard, go to …

Activating payment methods

This page sets out how to activate payment methods. See also the Activation section for a specific payment method.

If using a ready-made integration:

  • First check that the payment method is supported.
  • Once the method is activated, also enable it in your backend.

Activate in your dashboard

Applies to all banking methods.

  1. Sign in to your MultiSafepay dashboard.

  2. Go to …

Making payouts

A payout is when you transfer funds from your MultiSafepay balance to your business bank account.

You can make payouts any time for 0,50 EUR each, except if:

Your MultiSafepay account is not yet fully activated

You can process payments immediately after creating a MultiSafepay test account and adding your website. But MultiSafepay holds your funds in your MultiSafepay balance …

Site ID, API key, and secure code

Account API key

Your MultiSafepay account API key is automatically generated when your account is created. To retrieve it, email [email protected]

Website API key, site ID, and secure code

To view the site ID, API key, and secure code for a specific website:

  1. Sign in to your live or test MultiSafepay dashboard.

  2. Go to Settings > Website settings.

  3. Click on the relevant website to view …

Managing currencies

You can process payments in a large number of currencies, provided that they are:

Payment methods

All payment methods support: EUR (Euro)

Credit and debit cards support:

AED (United Arab Emirates dirham) …
Enabling two-factor authentication

Two-factor authentication (2FA) is an optional, additional layer of security for data in your MultiSafepay account. It is supported in every country.

When enabled, users must verify their identity with:

  • A password
  • A 6-digit token generated in the user’s MultiSafepay mobile app for every sign in

Enabling 2FA


To enable 2FA for your MultiSafepay account, you must have …

VAT invoices

For payment methods where MultiSafepay is the collecting party, we are required to charge VAT on all:

  • Transaction fees: Charged as each transaction is processed. The transaction fee total is the sum of all processed and completed transactions within a specified timeframe and the (universal) transaction fee agreed when you created an account with MultiSafepay.

  • Bank fees: Charged at the …

Setting your notification URL

The notification URL is a webhook for sending notifications about orders. You can also use it to automatically update orders in your backend when you manually generate a payment link in your MultiSafepay dashboard.

Note: If the notification URL is not correctly set, the order does not update and you may need to manually enter a URL in the Notification URL field in your MultiSafepay dashboard.

The …

Adding your financial email address

Provide an email address for MultiSafepay to send invoices to. If you don’t provide a financial email address, we send invoices to the main business email address for your account.

To add a financial email address for your MultiSafepay account, follow these steps:

  1. Sign in to your MultiSafepay dashboard.
  2. Select the drop-down-menu in the right hand corner of your screen, next to the search …
Setting up DKIM email authentication

MultiSafepay supports DomainKeys Identified Mail (DKIM) email authentication for all emails that we send. DKIM lets email servers verify that received emails actually came from the specified domain and haven’t been altered or forged.

Adding TXT records

To set up DKIM you need to add a TXT record for MultiSafepay through your hosting provider, domain registrar, or DNS provider.

MultiSafepay …

Adding SPF records for MultiSafepay emails

Sender Policy Framework (SPF) records let you specify who is authorized to send emails on your domain’s behalf. Receiving email servers can check the SPF record to verify the sender. Using an SPF record prevents emails sent by MultiSafepay on your behalf from being marked as spam.

Adding an SPF record

  1. Through your hosting provider, domain registrar, or DNS provider, create a DNS TXT record …

Setting your account language

To set the language of your MultiSafepay dashboard interface, in the bottom-right corner from the Language dropdown menu, select your preferred language.

All instructions for the interface are provided in English.

Displaying company names

You can specify how your company name appears on customer bank or credit card statements and on MultiSafepay payment pages, or choose to display an alias instead. Customers may prefer this if you offer adult products.

To set how your company name displays, follow these steps:

  1. Sign in to your MultiSafepay dashboard.
  2. Go to Settings > Website settings.
  3. In the Name field, enter the name to display …


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Other languages

For an explanation in another language, contact your account manager.