This page describes invoices MultiSafepay generates for your records at month end.
You do not need to pay them separately.

Merchant/primary account VAT invoices

Merchant and primary account holders receive a monthly invoice for the total amount of VAT we deduct from your MultiSafepay balance at the end of each month.

For payment methods where MultiSafepay collects, we are required to charge VAT on processing fees.

For payment methods for which we do not collect, VAT is applied via the scheme to avoid double taxation. These transactions are included in invoices with zero VAT value.

To view VAT invoices in your MultiSafepay dashboard, go to Finance > Invoices.

Fees we charge VAT for

Type of fee When charged
Bank fees At month end
Interchange++ At month end
Payout fees During processing
Refund fees
(Separated into collecting and non-collecting orders)
During processing
Transaction fees During processing

Note: The transaction fee total is the sum of all processed and completed transactions within a specified timeframe plus the universal transaction fee agreed when you created an account with MultiSafepay)

Non-Dutch merchants

If you are not registered as a Dutch company, you can request to shift standard Dutch VAT of 21% so that it’s not charged to you.

You must provide us your local VAT registration number. Email [email protected]

Exchange rates

We always use our bank’s closing exchange rate from the previous day.
The exchange rate is not displayed on the invoice.

To calculate the rate, simply divide the EUR amount by the foreign currency amount (or the other way around depending on your target currency).

Partner invoices

Partner account holders receive invoices for total monthly:

  • Payout fees (0,50 EUR per payout)
  • Commission fees from affiliated merchants
  • VAT (21%) – This amount is refunded to your balance

To request an invoice, email [email protected]

Receiving invoices via email

To specify an email address for MultiSafepay to send invoices to, follow these steps:

  1. Sign in to your MultiSafepay dashboard.
  2. From the list in the right hand corner of your screen, click Contact details.
  3. In the Financial email field, enter the email address.
  4. Click Save.

If you do not specify an email address, we use the main business email address provided in your account.


Propose a change on GitHubexternal-link-icon or
send an email to [email protected]

Other languages

For an explanation in another language, contact your account manager.