To upload files to MultiSafepay (e.g. during onboarding or when challenging chargebacks), follow these steps:

  1. Sign in to your MultiSafepay dashboard.
  2. Go to Settings > Files.
  3. Under Upload a new file, click Choose file.
  4. Select the relevant file(s), and then click Open.
  5. Under Upload queue, to upload:
    • A specific file, click Upload.
    • A batch of files, click Upload all.


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Other languages

For an explanation in another language, contact your account manager.