Adding users


You can add an unlimited number of users to your MultiSafepay account. All users on one account share the same secure code.

You can disable users, but not delete them.

To add users with different permission profiles, follow these steps:

  1. Sign in to your MultiSafepay account.
  2. Go to Settings > User management.
  3. Click Add new user in the top right corner.
  4. Enter the new user’s:
    • User name
    • Full name
    • Password
    • Email address
  5. From the Status dropdown menu, select Active.
  6. Under Rights on the right side of the page, select the appropriate user rights check boxes. See User rights overview below.
  7. Click Add user in the top right corner.

User rights overview

  • Administrator has access to all functionalities in the account
  • Reporting can:
    • See all transactions and the account’s MultiSafepay balance
    • Create and download reports
    • Generate payment links
  • Technical can:
    • Add and edit websites and payment pages
    • Edit email templates
  • Refund can:
    • Create refunds
    • See all transactions
    • Generate payment links
  • Basic can:
    • See all transactions
    • Generate payment links
  • DisableBalance cannot see the MultiSafepay balance
  • Uncleared can accept or decline uncleared transactions

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Other languages

For an explanation in another language, contact your account manager.