Account setup

Adding websites

To set up your test account, you must first add at least one website and generate an API key.

Website requirements

You can add an unlimited number of websites to your MultiSafepay account, but they must all be operated by the same legal entity linked to that account.

To process payments from a website operated by a separate legal entity, you must sign up for an additional MultiSafepay …

Site ID, API key, and secure code

Account API key

Your MultiSafepay account API key is automatically generated when your account is created. To retrieve it, email your account manager at [email protected]

Website API key, site ID, and secure code

To view the site ID, API key, and secure code for a specific website:

  1. Sign in to your live or test MultiSafepay account.

  2. Go to Settings > Website settings.

  3. Click on the …

Adding users

You can add an unlimited number of users to your MultiSafepay account. All users on one account share the same secure code.

You can disable users, but not delete them.

To add users with different permission profiles, follow these steps:

  1. Sign in to your MultiSafepay account.
  2. Go to Settings > User management.
  3. Click Add new user in the top right corner.
  4. Enter the new user’s:
    • User …
Connecting websites to your backend

To connect a website in your backend:

Most MultiSafepay ecommerce integrations require your API key, site ID, secure code, and account ID to connect to a website. Your account ID appears in the top-right corner of your MultiSafepay account. If you are building your own integration using our API, SDK, or wrapper, use the API key under your website settings.

  1. Enter the required details in the …

Activating payment methods

Some payment methods you must apply to your account manager to activate, others you can activate yourself. Check the relevant payment method under Activation.

To activate payment methods in your MultiSafepay account account for:

All your websites:

  1. Go to Settings > Payment methods.
  2. Under Standard payment methods, select the relevant checkbox(es).
  3. Click Save changes.

A specific website, if …

Adding your financial email address

Provide an email address for MultiSafepay to send invoices to. If you don’t provide a financial email address, we send invoices to the main business email address provided in your account.

To add your financial email address to your MultiSafepay account, follow these steps:

  1. Sign in to your MultiSafepay account.
  2. Select the drop-down-menu in the right hand corner of your screen, next to the …
Enabling two-factor authentication

Two-factor authentication (2FA) is an optional, additional layer of security for data in your MultiSafepay account. It is supported in every country.

When enabled, users must verify their identity with:

  • A password
  • A 6-digit token generated in the user’s MultiSafepay mobile app for every Sign in

Enabling 2FA


To enable 2FA in your MultiSafepay account, you must have …

Setting your notification URL

The notification URL is a webhook for sending notifications about orders. You can also use it to automatically update orders in your backend when you manually generate a payment link in your MultiSafepay account.

Note: If the notification URL is not correctly set, the order does not update and you may need to manually enter a URL in the Notification URL field in your MultiSafepay account.

The …

MultiSafepay app

You can download the MultiSafepay app on your:

When you click on a transaction, you can:

  • Edit the shopping cart.
  • Process full and partial refunds.
  • Change the order status to Shipped for pay later methods.
  • Process shipments.
Deleting websites

To delete a website from your MultiSafepay account, follow these steps:

  1. Sign in to your MultiSafepay account.

  2. Go to Settings > Website settings.

  3. For the website you want to delete, click the green Enabled button in the right most column.

  4. In the Disable payments dialog, click Delete.

Setting your account language

To set the language of your MultiSafepay account interface, in the bottom-right corner from the Language dropdown menu, select your preferred language.

All instructions for the interface are provided in English.


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Other languages

For an explanation in another language, contact your account manager.