Shipped status for pay later methods

For pay later methods, you must manually change the order status from Completed to Shipped. This triggers the payment method to invoice the customer and transfer the funds to MultiSafepay. It also prevents the order from expiring.

In your MultiSafepay dashboard

To change the order status in your MultiSafepay dashboard, follow these steps:

  1. Sign in to your MultiSafepay dashboard.
  2. Go to Transactions > Transactions overview.
  3. Search for the transaction, and click to open the Transaction details page.
  4. Under Order details, click Change order status.
  5. Change the status to Shipped.
  6. Send the customer the track and trace details, if relevant.

In your backend

If you change the order status in your backend, the following ready-made integrations can pass the updated status to your MultiSafepay dashboard automatically:

  • Magento 2 and WooCommerce: When you set the order to Shipped in your backend.
  • Shopware 5: When you set the order to Delivered in your backend.

For other ready-made integrations, you can update the status via our API by making a PATCH /orders request. See API reference – Update an order.

Note: Some third-party plugins may not support updating the status via our API.


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Other languages

For an explanation in another language, contact your account manager.