Declined status


The table below shows possible reasons for the Declined status, which may appear in the relevant Transaction details page in your MultiSafepay dashboard.

Only the customer can contact their credit card issuer to find out the specific reason.

Transaction status Reason Description
Declined Transaction declined by MultiSafepay Our automated fraud filter declined the transaction.
Email the Support Team at [email protected]
Declined Do not honor The reason is not shared with MultiSafepay.
Only the cardholder can ask the issuer.
Declined 3D authorisation cancelled The 3D Secure verification was incomplete or couldn’t be validated.
Declined Expired card The credit card has expired.
Declined Insufficient funds The customer has insufficient credit on their card to complete the payment.
Declined Merchant only accepts 3D Secure-verified cards Email a request to accept non-3D Secure verified cards to the Risk Team at [email protected]

For more information, see About MultiSafepay statuses.

For any questions, email the Support Team at [email protected]

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Other languages

For an explanation in another language, contact your account manager.